CONSULTING & SUPPORT
From focused technical reviews to organisation-wide reform, I support disability service leaders to work through complex questions, understand what is happening across their services and translate findings into practical decisions.
Specialist expertise
Much of my work in Home and Living focuses on SIL Roster of Care and house viability, from individual service questions to complex, multi-site portfolios.
SIL Roster of Care review and development
Alignment between participant needs, staffing, funding and claiming
Operational and funding risks affecting service viability
Individual house and portfolio viability
Service configuration and sustainability
Practical priorities for implementation
Areas of work
The work considers the connections between participant outcomes, practice, operations, finance and organisational decision-making.
Review of participant needs evidence and documentation relevant to access, eligibility and reasonable and necessary considerations; participant journey reviews; and gaps between documented needs, intended outcomes and delivered support.
Whole-service viability, reform reviews, operating models, implementation priorities and decisions that need to account for both practice quality and organisational sustainability.
Billing and claiming systems, operational controls, payment integrity and the connections between rosters, evidence, delivered support, funding management and service viability.
Executive support, manager mentoring, in-house training and practical support for leaders implementing change while continuing to manage complex day-to-day work.
Ways to work together
Some organisations need a focused document, system or project review. Others need support across a larger review, a period of implementation or emerging work that cannot be completely scoped at the outset. The engagement is shaped around what the organisation actually needs.
Major review or reform project
Focused technical review
Flexible package of hours
Ongoing retained support
Training and mentoring
The approach
I bring together practice, operational, funding and organisational perspectives without reducing difficult questions to a single measure. The aim is to make the situation clearer, identify what matters and support decisions that can be implemented.
You do not need to have the full brief worked out before getting in touch. Tell me what is happening, what you need to understand and any important timing.